Privacy policy.

Privacy Policy

Last Updated: 1/31/2025

At Bantam Lake Animal Hospital (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using our website, you agree to the terms outlined in this Privacy Policy.

This website is not involved with payments or scheduling.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

  • Personal Information: When you book an appointment, request information, or contact us, we may collect personal information such as your name, email address, phone number, pet details (name, species, breed, age, medical history), and billing information.

  • Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, device type, pages visited, and how long you spend on each page. This helps us improve our website’s functionality and user experience.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our site.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide veterinary services, including appointments, consultations, and follow-ups.

  • To communicate with you about your pet’s health, reminders for appointments, and any important updates or promotions.

  • To process payments and manage billing information.

  • To improve our website, services, and customer experience.

  • To comply with legal obligations and protect our rights.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption, secure servers, and regular security reviews. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website or conducting our business (e.g., payment processors, email services). These third parties are obligated to keep your information confidential and are not permitted to use it for any other purposes.

  • Legal Requirements: We may disclose your personal information if required by law, to comply with legal processes, or to protect our rights, property, and safety, or the rights, property, and safety of others.

5. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information.

  • Request that we delete your personal information, subject to certain exceptions.

  • Opt-out of receiving promotional emails or communications by following the unsubscribe instructions provided in each email.

To exercise these rights or if you have any questions about your personal data, please contact us at 860-567-8369.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

[Veterinary Hospital Name]
Address: 180 Bantam Lake Rd
Phone: 860-567-8369
Email: bantamlakevet@gmail.com